Contact Us
Choose your preferred method of contact to connect with our Client Services team or find out more information through our FAQ section.
WHATSAPP US
Our Whatsapp Client Advisors are available to assist:
- Monday to Friday: 9am - 6pm GMT
- Saturday: closed
- Sunday: closed
Message us on Whatsapp and someone will get back to you during our office hours
EMAIL US
Send us an enquiry and a member of our team will contact you directly.
Please allow us up to 48 hours to respond to your inquiry during business hours.
Frequently Asked Questions
To assist with your experience, we've collated a list of all the most popular questions and answers
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What are the shipping options, cost & transit times?
You can see the accurate delivery time and cost to your country on the check-out page.
United Kingdom
FREE Express
1 - 2 Business Days
Germany, France, Ireland
FREE Standard
2 - 5 Business Days
Other European Countries
£10 / €9.90 Standard
2 - 6 Business Days
United States
$10 Standard 3 - 8 Business Days
$30 Express 1 - 2 Business Days
Canada
$25 Express 1 - 3 Business Days
FREE standard shipping on orders over £250 / €250 / $300
We ship from London, United Kingdom, with fully tracked services and can deliver our goods to most countries in the world. Under normal circumstances, it takes us 0 - 1 work day to process your order and prepare it for shipping. After the goods are shipped, we will send you the tracking number for your order via email.
Once the parcel is handed to the courier service, we no longer have the ability to change, cancel or accelerate it. There might be delays due to holidays, or unpredictable local inconveniences (weather, strikes etc.)
For orders to Middle East, please shop on www.amadawear.ae
Where are you shipping from?
All orders are shipped from the United Kingdom.
For shipping to countries in the Middle East, please shop on www.amadawear.ae
For shipping to India, please shop on www.amadawear.in
Do you charge import duties or VAT on delivery?
We ship from the United Kingdom.
Duties & taxes may be charged by your local customs. Duties vary depending on the value of the goods, materials used and country of production. Importantly, all countries have different rules regarding this so we are unable to confirm the amount you may be required to pay as this is determined on import taxes by local customs officials. You will not always be required to pay duties or import tax, but it is important that you make yourself aware of the duties that apply in your country in case you are charged to avoid any surprises. We do not cover or refund any duties & taxes.
Tracking/missing package?
Please connect with us via email:
customer-service@portaldeliveries.co.uk
Provide your order ID, full name and the missing item(s) from your order.
How do I change my delivery address?
Once an order is placed, we're unable to edit or make changes. Our team can help if you have any questions.
Email : customer-service@portaldeliveries.co.uk
What to do if I received a wrong/damaged item?
If you believe you have received an incorrect item, please contact us within 7days of receiving your package. If not reported, we will not accept the return and not issue any refund. In this case we will arrange and cover the costs of a replacement or issue you a store credit.
customer-service@portaldeliveries.co.uk
My order has been shipped but is delayed/ did not arrive?
Please connect with us via email:
customer-service@portaldeliveries.co.uk
Caution: We are not responsible for failed delivery due to erroneous shipping addresses or missing phone numbers from the original order. We are also not responsible if you ignored any pickup notice from the shipping carrier, resulting in the loss or return of the package. In this case, we can issue you a store credit on request. We will not be held liable for any lost packages by the shipping carrier.
What payment options do I have?
You can pay online by MasterCard, Apple Pay, Visa and American Express (AMEX), Paypal, Amazon Pay, Revolut Pay and buy now pay later with Klarna and Clearpay.
Where do you manufacture your products?
Our main manufacturers are located in Turkey, EU and China.
What is the right email to reach out for collaborations, marketing, retail, press etc ?
General
info@amadawear.com
Customer Service
customer-service@portaldeliveries.co.uk
Collaborations
collab@amadawear.com
Affiliate Program
partnerprogram@amadawear.com
Sales & Retail
sales@amadawear.com
My discount code/ voucher doesn't work, why?
Please be aware that once you’ve applied the voucher code, it cannot be used again, so please do not apply it until you’re sure that you’re ready to place and pay for your order.
Most common reasons for promotion codes not working are: being out of date; being applied to products that are not eligible or the set order limit not being reached.
If you’re still having problems, you can also email us using our quick form and we'll be happy to explain how you can redeem your discount online.
