Contact Us
Choose your preferred method of contact to connect with our Client Services team or find out more information through our FAQ section.
WHATSAPP US
Our Whatsapp Client Advisors are available to assist:
- Monday to Friday: 9am - 6pm GMT
- Saturday: closed
- Sunday: closed
Message us on Whatsapp and someone will get back to you during our office hours
EMAIL US
Send us an enquiry and a member of our team will contact you directly.
Please allow us up to 48 hours to respond to your inquiry during business hours.
Frequently Asked Questions
To assist with your experience, we've collated a list of all the most popular questions and answers
Collapsible content
What are the shipping options, cost & transit times?
We ship from London, United Kingdom, with fully tracked services and can deliver our goods to most countries in the world. Under normal circumstances, it takes us 0 - 1 workday to process your order and prepare it for shipping. After the goods are shipped, we will send you the tracking number for your order via email.
You can see the accurate delivery time and cost to your country on the check-out page. Once the parcel is handed to the courier service, we no longer have the ability to change, cancel or accelerate it. There might be delays due to holidays, or unpredictable local inconveniences (weather, strikes etc.). All duties and taxes are calculated and charged at the checkout.
United Kingdom
FREE 24H Shipping over £180
£5 24H Shipping
1 - 2 Business Days
No duties
North America, Europe, Oceania
Shipped with FedEx Express within 3 - 5 Business Days
Duties included
Failed Deliveries
We are not responsible for failed delivery due to erroneous shipping addresses or missing phone numbers from the original order. We are also not responsible if you ignored any pickup notice from the shipping carrier or missed to pay the customs fees, resulting in the loss or return of the package. In this case, we can issue you a store voucher on request once the parcel returned to us (the shipping & duties will be deducted from the total amount). We will not be held liable for misplaced or lost packages by shipping carrier.
International Duties & Taxes
Duties and tax rates vary by country and are determined by factors such as
the value of the goods, their composition, and country of origin. As import regulations differ across markets and may change over time, applicable duties
and taxes are calculated at checkout based on your shipping destination.
For complete transparency, all duties and taxes are clearly displayed and charged during checkout, ensuring there are no unexpected fees upon delivery.
If you wish to order to an address in the Middle East, kindly visit www.amadawear.ae
Where are you shipping from?
All orders are shipped from the United Kingdom.
For shipping to countries in the Middle East, please shop on www.amadawear.ae
For shipping to India, please shop on www.amadawear.in
Do you charge import duties or VAT on delivery?
We ship from the United Kingdom.
Duties & taxes are mentioned at your checkout and included in the total price. Duties vary depending on the value of the goods, materials used and country of production. Importantly, all countries have different rules regarding this so we are unable to confirm the amount you may be required to pay as this is determined on import taxes by local customs officials. We do not cover or refund any duties & taxes.
Tracking/missing package?
Please connect with us via email:
customer-service@portaldeliveries.co.uk
Provide your order ID, full name and the missing item(s) from your order.
How do I change my delivery address?
Once an order is placed, we're unable to edit or make changes. Our team can help if you have any questions.
Email : customer-service@portaldeliveries.co.uk
What to do if I received a wrong/damaged item?
If you believe you have received an incorrect item, please contact us within 7days of receiving your package. If not reported, we will not accept the return and not issue any refund. In this case we will arrange and cover the costs of a replacement or issue you a store credit.
customer-service@portaldeliveries.co.uk
My order has been shipped but is delayed/ did not arrive?
Please connect with us via email:
customer-service@portaldeliveries.co.uk
Caution: We are not responsible for failed delivery due to erroneous shipping addresses or missing phone numbers from the original order. We are also not responsible if you ignored any pickup notice from the shipping carrier, resulting in the loss or return of the package. In this case, we can issue you a store credit on request. We will not be held liable for any lost packages by the shipping carrier.
What payment options do I have?
You can pay online by MasterCard, Apple Pay, Visa and American Express (AMEX), Paypal, Amazon Pay, Revolut Pay and buy now pay later with Klarna and Clearpay.
Where do you manufacture your products?
Our main manufacturers are located in Turkey, EU and China.
What is the right email to reach out for collaborations, marketing, retail, press etc ?
General
info@amadawear.com
Customer Service
customer-service@portaldeliveries.co.uk
Collaborations & Affiliate Program
collab@amadawear.com
Press & Media
press@amadawear.com
Sales & Retail
sales@amadawear.com
My discount code/ voucher doesn't work, why?
Please be aware that once you’ve applied the voucher code, it cannot be used again, so please do not apply it until you’re sure that you’re ready to place and pay for your order.
Most common reasons for promotion codes not working are: being out of date; being applied to products that are not eligible or the set order limit not being reached.
If you’re still having problems, you can also email us using our quick form and we'll be happy to explain how you can redeem your discount online.
