Shipping & Returns
All the necessary information to receive and return your products
Shipping Policy
We ship from London, United Kingdom, with fully tracked services and can deliver our goods to most countries in the world. Under normal circumstances, it takes us 0 - 1 workday to process your order and prepare it for shipping. After the goods are shipped, we will send you the tracking number for your order via email.
You can see the accurate delivery time and cost to your country on the check-out page. Once the parcel is handed to the courier service, we no longer have the ability to change, cancel or accelerate it. There might be delays due to holidays, or unpredictable local inconveniences (weather, strikes etc.). All duties and taxes are calculated and charged at the checkout.
United Kingdom
FREE Shipping over £180
£6 for below £180
2 - 3 Business Days via Royal Mail Express
No duties
North America, Europe, Oceania
Currently not accepting international orders.
Failed Deliveries
We are not responsible for failed delivery due to erroneous shipping addresses or missing phone numbers from the original order. We are also not responsible if you ignored any pickup notice from the shipping carrier or missed to pay the customs fees, resulting in the loss or return of the package. In this case, we can issue you a store voucher on request once the parcel returned to us (the shipping & duties will be deducted from the total amount). We will not be held liable for misplaced or lost packages by shipping carrier.
International Duties & Taxes
Duties and tax rates vary by country and are determined by factors such as
the value of the goods, their composition, and country of origin. As import regulations differ across markets and may change over time, applicable duties
and taxes are calculated at checkout based on your shipping destination.
For complete transparency, all duties and taxes are clearly displayed and charged during checkout, ensuring there are no unexpected fees upon delivery.
If you wish to order to an address in the Middle East, kindly visit www.amadawear.ae
Return Policy
RETURNS & EXCHANGES
Email service@amadawear.com within 14 days of delivery with your order number, name, and the item(s) you would like to return or exchange. Our Customer Care team will respond within 48 business hours (GMT) with the next steps.
RETURN CONDITIONS
Items will only be accepted if they meet the following conditions:
- All original tags remain attached to the garment.
- Items are unworn, unwashed and unstained, and free from makeup,
deodorant, perfume, pet hair or other signs of wear. - Sale items are eligible for store credit only.
RETURNS
Once your return has been approved, you may send your parcel back using your preferred courier to the UK return address provided by our Customer Care team.
Your return must be dispatched within 10 days of approval. Returns that are not dispatched within this timeframe may be closed and no longer accepted. Please ensure you use a tracked shipping service and retain your proof of postage.
AMADA cannot be held responsible for parcels that are lost or misplaced by the courier during return transit.
UK Return Fee: £6
Once your return has been received and approved, your refund will be processed to your original payment method. Please allow up
to 7 days for the refund to appear on your bank statement, depending on your payment provider. You will receive a separate email confirmation once your refund has been issued.
EXCHANGES
Looking for a different size or colour? We've got you covered. Once your return has been approved, we will issue store
credit for the full value of the returned item, plus an additional £6, allowing you to easily reorder your preferred size or colour.
All replacement items are subject to stock availability.
DEFECTIVE OR INCORRECT ITEMS
Defective items must be reported to us within 7 days of receiving your order. Please include your order number and clear images showing the issue. If you believe you have received an incorrect item, please contact us within 7 days of delivery.
For confirmed defective or incorrect items, AMADA will arrange and cover the cost of the appropriate replacement or provide an alternative resolution.
NEED HELP?
We’re committed to making sure you’re happy with your AMADA experience. If your order does not meet your expectations or you
need assistance with a return or exchange, please contact us at service@amadawear.com and our team will be happy to help.
ORDERING
How can I place an order?
Simply add the items you'd like to purchase in you shopping cart. Once, added, you can continue to check oout and fill in all required information. We need a valid email and calling number to be able to send you notifications regarding your order and for delivery purposes.
Store vouchers and codes can be applied during the checkout process.
Store Credit & Codes
You can add your store credit digits and /or discount code at the end of the checkout process.
Please note that majority of codes can not be stacked/ combined. An error note will show mentioning the reason.
How can I cancel my order ?
Unfortunately, once an order has been placed, we are unable to cancel it.
I have placed an order online, it has been processed but I have not yet received a confirmation email. Why?
Please check your spam and if you used your correct email. Kindly connect with us via our Contact Us page regarding your concern.
Why has my order been cancelled?
You order can be automatically or manually cancelled by us. Following reasons are the mot commun;
- Item unavaiable
- Technical glitch
- You used a code that was not supposed to be for you
- Fraudamental behaviour, address, payment method
- Payment failed
You will alway recieve a email notification in case your order has been cancelled.
How do I know if my online order has been successful?
You should recieve an email confirmation right after placing your order mentioning your order reference number, order number, tracking and order summary inclduing your adress details.
Please check your spam folder. Connect with us via our Contact Us page if you are unsure.
Where can I find my order history?
Kindly log in your account (no profile required). Once logged in, you will see a list of all orders placed.
View order history
Can I track my order online?
Kindly log in your account (no profile required). Once logged in, you will see a list of all orders placed where you can find the tracking details.
Track my Order
PAYMENTS
What payment options do I have?
You can pay online by MasterCard, Apple Pay, Visa and American Express (AMEX), Paypal, G Pay, Revolut Pay, Shop Pay, Klarna and Clear Pay.
Collapsible row
Store Credit
To redeem your store credit:
- Go to the My Account link in the main menu.
- Log in with a one-time verification code.
- Once logged in, proceed by adding items to your basket.
- Your store credit will be displayed alongside other payment options on the checkout page.
SHIPPING
What are the shipping options, cost & transit times?
We ship from London, United Kingdom, with fully tracked services and can deliver our goods to most countries in the world. Under normal circumstances, it takes us 0 - 1 workday to process your order and prepare it for shipping. After the goods are shipped, we will send you the tracking number for your order via email.
You can see the accurate delivery time and cost to your country on the check-out page. Once the parcel is handed to the courier service, we no longer have the ability to change, cancel or accelerate it. There might be delays due to holidays, or unpredictable local inconveniences (weather, strikes etc.). All duties and taxes are calculated and charged at the checkout.
United Kingdom
FREE Shipping over £180
£6 for below £180
2 - 3 Business Days via Royal Mail Express
No duties
North America, Europe, Oceania
Currently not accepting international orders.
Failed Deliveries
We are not responsible for failed delivery due to erroneous shipping addresses or missing phone numbers from the original order. We are also not responsible if you ignored any pickup notice from the shipping carrier or missed to pay the customs fees, resulting in the loss or return of the package. In this case, we can issue you a store voucher on request once the parcel returned to us (the shipping & duties will be deducted from the total amount). We will not be held liable for misplaced or lost packages by shipping carrier.
International Duties & Taxes
Duties and tax rates vary by country and are determined by factors such as
the value of the goods, their composition, and country of origin. As import regulations differ across markets and may change over time, applicable duties
and taxes are calculated at checkout based on your shipping destination.
For complete transparency, all duties and taxes are clearly displayed and charged during checkout, ensuring there are no unexpected fees upon delivery.
If you wish to order to an address in the Middle East, kindly visit www.amadawear.ae
Where are you shipping from?
All Orders are shipped from London, England.
For shipping to countries in the Middle East, please shop on www.amadawear.ae.
Do you charge import duties/VAT on delivery?
We ship from the United Kingdom.
Duties & taxes are mentioned at your checkout and included in the total price. Duties vary depending on the value of the goods, materials used and country of production. Importantly, all countries have different rules regarding this so we are unable to confirm the amount you may be required to pay as this is determined on import taxes by local customs officials. We do not cover or refund any duties & taxes.
Tracking/missing package?
Please email us service@amadawear.com
Kindly provide your order ID, full name, email address and the missing item(s) from your order.
Caution: We are not responsible for failed delivery due to erroneous shipping addresses or missing phone numbers from the original order. We are also not responsible if you ignored any pickup notice from the shipping carrier, resulting in the loss or return of the package. In this case, we can issue you a store credit on request. We will not be held liable for any lost packages by the shipping carrier.
How do I change my delivery address?
Once an order is placed, we're unable to edit or make changes. Our team can help if you have any questions.
Email us service@amadawear.com
What to do if I received a wrong/damaged item?
If you believe you have received an incorrect item, please contact us within 7days of receiving your package. If not reported, we will not accept the return and not issue any refund. In this case we will arrange and cover the costs of a replacement or issue you a store credit.
service@amadawear.com
Where can I track my order online?
Kindly log in your account (no profil required). Once logged in, you will see a list of all orders placed where you can find the tracking details.
View order history
My order has been shipped but is delayed/ did not arrive?
Please connect with us via email
service@amadawear.com
Caution: We are not responsible for failed delivery due to erroneous shipping addresses or missing phone numbers from the original order. We are also not responsible if you ignored any pickup notice from the shipping carrier, resulting in the loss or return of the package. In this case, we can issue you a store credit on request. We will not be held liable for any lost packages by the shipping carrier.
RETURNS/ EXCHANGES
What is the return and exchange policy?
RETURNS & EXCHANGES
Email service@amadawear.com within 14 days of delivery with your order number, name, and the item(s) you would like to return or exchange. Our Customer Care team will respond within 48 business hours (GMT) with the next steps.
RETURN CONDITIONS
Items will only be accepted if they meet the following conditions:
- All original tags remain attached to the garment.
- Items are unworn, unwashed and unstained, and free from makeup,
deodorant, perfume, pet hair or other signs of wear. - Sale items are eligible for store credit only.
RETURNS
Once your return has been approved, you may send your parcel back using your preferred courier to the UK return address provided by our Customer Care team.
Your return must be dispatched within 10 days of approval. Returns that are not dispatched within this timeframe may be closed and no longer accepted. Please ensure you use a tracked shipping service and retain your proof of postage.
AMADA cannot be held responsible for parcels that are lost or misplaced by the courier during return transit.
UK Return Fee: £6
Once your return has been received and approved, your refund will be processed to your original payment method. Please allow up
to 7 days for the refund to appear on your bank statement, depending on your payment provider. You will receive a separate email confirmation once your refund has been issued.
EXCHANGES
Looking for a different size or colour? We've got you covered. Once your return has been approved, we will issue store
credit for the full value of the returned item, plus an additional £6, allowing you to easily reorder your preferred size or colour.
All replacement items are subject to stock availability.
DEFECTIVE OR INCORRECT ITEMS
Defective items must be reported to us within 7 days of receiving your order. Please include your order number and clear images showing the issue. If you believe you have received an incorrect item, please contact us within 7 days of delivery.
For confirmed defective or incorrect items, AMADA will arrange and cover the cost of the appropriate replacement or provide an alternative resolution.
NEED HELP?
We’re committed to making sure you’re happy with your AMADA experience. If your order does not meet your expectations or you
need assistance with a return or exchange, please contact us at service@amadawear.com and our team will be happy to help.
When will I get my refund?
Once your return is processed by our team, the amount will be credited back to your original payment method. This process can take up to 10 days. You can expect to see the refund reflected on your statement within 7 business days depending on your bank/payment method used.
How to use my store credit ?
To redeem your store credit:
- Go to the My Account link in the main menu.
- Log in with a one-time verification code.
- Once logged in, proceed by adding items to your basket.
- Your store credit will be displayed alongside other payment options on the checkout page.
Track My Order
We provide full tracking of every order. Log in your account with a one-time verification code to check your order history and shipping updates.
