RETURN & EXCHANGE
If you are not satisfied with the goods you have purchased for some reason, we will be willing to exchange the products for you or get you a refund.
The following items are NOT returnable:
- Any item that has been worn, used, or altered
- Any item that is specified as non-returnable on its product page
- Clearance merchandise. If you attempt to return an item, which is not returnable, the item will be shipped back to you, and you will be charged the cost of shipping for sending it back.
- Any items discounted at 40% or more.
Please inform us of your request for a refund, return or exchange within 14 days after you receive the goods. You can contact our customer support via E-mail firstname.lastname@example.org using the subject "Return #ordernumber"
Our return department will respond to your questions as fast as possible. We will offer you the instruments and return address according to your specific requirements.
We don’t provide free return labels to international orders, so we suggest
1. Using your local post office for the best service and tracking ID.
2. Request a DHL return label from us with a scheduled pickup time (10-18 Euro depending country)
You have to bear the cost for the return and the redelivery including any applicable custom charges. You must keep the reciept and tracking number of your returned parcel until we confirm that we received the goods.
After receiving the returned goods, we will arrange the exchange or refund.
The shipping cost will be deducted from the total amount returned, unless the items were sent wrong or with a defect. We will issue the refund to the same payment method used to purchase. For COD orders we will set up a storevoucher valid for 1 year.
Defective items must be reported within 14 days of receipt. If not reported, we will not accept the return and not issue any refund. If you believe you have received an incorrect item, please contact us within 24 hours of receiving your package. In this case we will arrange and cover the costs of a replacement or issue you a storevoucher.
Our returns department has the right to refuse any returned item that does not meet the original condition. In this instance, the returned item WILL NOT be sent back to the consumer.
RETURNS WILL ONLY BE ACCEPTED WHEN:
• Items are in their original condition with all security tags and labels.
• Tags remain attached to garments.
• Garments are unworn, unwashed and unstained (makeup, deodorant etc.)
PayPal Refund： 1-4 Work Days
Bank Card Refund ： 5-14 Work Days （Different Banks, Different Processing Time)
We are dedicated to making our customers satisfied, and we encourage you to contact us if the product you have purchased does not meet your demands.