RETURN & EXCHANGE

HOW TO DO A RETURN

Step 1:
Please inform us of your request for a refund, return or exchange within 14 days after you receive the goods. You can contact our customer support via E-mail  service@amadawear.com using the subject "Return #yourordernumber"

Our return department will respond to your questions during working houers as fast as possible. We will offer you the instruments and return address according to your specific requirements.


Step 2:
Send your return parcel back to either of our warehouse addresses using your preffered courier service.
We don’t provide free return labels.

You have to bear the cost for the return including any applicable custom charges. You must keep the reciept and tracking number of your returned parcel until we confirm that we received the goods. We don’t take any responsibility for lost parcels whilst being returned to us.

You can send your return parcel to any of our warehouse addresses in 
Switzerland, Germany or United Arab Emirates. 

Step 3:
After receiving the returned goods, we will arrange the exchange or refund to the same payment methode used to purchase.
The shipping cost will be deducted from the total amount returned, unless the items were sent wrong or with a defect.
Please allow us up to 14 business days, after recieving the return item, to proccess and refund/ exchange your order. 


Defective & Incorrect Items
Defective items must be reported within 7 days of receipt. If not reported, we will not accept the return and not issue any refund. If you believe you have received an incorrect item, please contact us within 7days of receiving your package. In this case we will arrange and cover the costs of a replacement or issue you a storevoucher. 

 

RETURNS WILL ONLY BE ACCEPTED WHEN:

  •  Items are in their original condition with all security tags and labels.
  • Tags remain attached to garments.
  • Garments are unworn, unwashed and unstained (makeup, deodorant etc.)
  • SALE ITEMS:
    We do not offer refunds for Any Sale Items. Sale Items can either receive store credit for the same value of the product(s) or Exchange with the same product of different size.



Our returns department has the right to refuse any returned item that does not meet the original condition. In this instance, the returned item WILL NOT be sent back to the consumer.
 

We are dedicated to making our customers satisfied, and we encourage you to contact us if the product you have purchased does not meet your demands.